Frequently Asked Questions
Everything you need to know about your favorite fragrances.
What makes The Dua Brand fragrances unique?
We specialize in high-quality extraits de parfum, using natural oils that last longer on the skin. Our scents are inspired by rare, vintage, and niche fragrances, making luxury accessible to everyone.
How long does shipping take?
Orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 3-7 business days, while international shipping times vary by destination.
Do you offer returns or exchanges?
Due to the nature of our products and to ensure hygiene standards, all sales are final. We recommend purchasing our 10ml travel sprays if you are unsure about a specific scent profile.
Are your products vegan and cruelty-free?
Yes, we are proud to state that all our fragrance formulations are 100% vegan and we never test our products on animals.
Why does my perfume bottle look different from a previous order?
As we use high concentrations of natural ingredients, slight color variations may occur between batches. This does not affect the quality or longevity of the fragrance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various 'buy now, pay later' options like Sezzle and Afterpay for your convenience.